PURE HOPS - MONTHLY IPA SUBSCRIPTION
Where do you ship?
Currently we ship beer within California only. We DO ship merchandise to all states within the US.
How does the shipping work?
Beginning January 1, 2023, we will only ship on Thursdays each week. Beer will be sent next-day delivery and merchandise will ship via USPS. Our beer shipping cutoff time is Thursday at noon (for Friday delivery). For example, if you place an order Thursday night, it will ship the following Thursday.
Do I have to be 21+ to order and receive my delivery?
Yes, you must be 21 or older to purchase beer and someone 21 or older must be available to sign for the package. No exceptions and you cannot give your ID to someone underage to sign. Carriers will not leave packages unattended. After three unsuccessful attempts your shipment will be returned to sender.
How much does shipping cost?
Beer: $18 flat rate for all beer orders under $200. For orders over $200, shipping is included.
Merchandise: Free for orders over $50! For orders under $50, the shipping costs are calculated using the standard USPS rates.
How do I track my order?
You will get a shipping confirmation email as soon as your order ships with a tracking number.
Returns & Exchanges
We accept returns and exchanges for unused and unworn merchandise items within 30 days of order receipt. After that, unfortunately we cannot offer you a refund or exchange.
In order to be eligible for return, goods must be non-alcohol, non-sale items in the same condition as they were upon shipment, and unused/unworn.
Return shipping costs are the responsibility of the customer. If exchanging for another item, we will ship the replacement item free of charge. Taproom exchanges may be made based on inventory availability; please contact customer service at firstname.lastname@example.org to confirm availability and make exchange arrangements.
If item was damaged or broken in transit, email us at email@example.com with the details and a photo of the damaged/incorrect order and we’ll make it right!
For all other returns or exchanges, please email us at firstname.lastname@example.org with your order number, reason for return, and request for exchange or refund, then ship your items back to:
1305 Hot Spring Way
Vista, CA 92081
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you love IPAs as much as we do, this Pure Hops subscription will have you covered. You'll get the freshest, hoppiest, and juiciest IPAs to be delivered right to your door, each and every month.*
Here’s what you’ll get each month:
- Three (16-oz) 4-packs of the freshest Pure Project IPAs, including access to the newest release before the public!
- Includes our fan-favorite Pure West or rotating seasonal IPA, plus specialty 4-packs (brewer's choice of singles and doubles!) guaranteed in each shipment
- Free overnight shipping included
- Flexibility to pause, reschedule or cancel anytime
Want to see the calendar? Here's what Pure Hops members can expect in the next few shipments.
*Available for California shipping only.
- Subscriptions will automatically renew every 28 days
- We ship Pure Hops every other Monday (for Tuesday delivery)
- Your box will ship on the Monday closest to your subscription date
- Someone over the age of 21 must be available to sign for the package
- You may skip, reschedule, or cancel your shipment before the next charge date
- Tax will be calculated at the time of checkout; CRV is included in the product price
QUESTIONS? WE’VE GOT ANSWERS:
Contact email@example.com any time. We’ll get back to you within 1-2 business days.