PURE WEST BEER KOOZIE
Where do you ship?
Currently we ship beer within California only. We DO ship merchandise to all states within the US.
How does the shipping work?
Beginning January 1, 2023, we will only ship on Thursdays each week. Beer will be sent next-day delivery and merchandise will ship via USPS. Our beer shipping cutoff time is Thursday at 2 PM (for Friday delivery). For example, if you place an order Thursday night, it will ship the following Thursday.
Do I have to be 21+ to order and receive my delivery?
Yes, you must be 21 or older to purchase beer and someone 21 or older must be available to sign for the package. No exceptions and you cannot give your ID to someone underage to sign. Carriers will not leave packages unattended. After three unsuccessful attempts your shipment will be returned to sender.
How much does shipping cost?
Beer: $18 flat rate for all beer orders under $200. For orders over $200, shipping is included.
Merchandise: Free for orders over $50! For orders under $50, the shipping costs are calculated using the standard USPS rates.
How do I track my order?
You will get a shipping confirmation email as soon as your order ships with a tracking number.
Returns & Exchanges
We accept returns and exchanges for unused and unworn merchandise items within 30 days of order receipt. After that, unfortunately we cannot offer you a refund or exchange.
In order to be eligible for return, goods must be non-alcohol, non-sale items in the same condition as they were upon shipment, and unused/unworn.
Return shipping costs are the responsibility of the customer. If exchanging for another item, we will ship the replacement item free of charge. Taproom exchanges may be made based on inventory availability; please contact customer service at firstname.lastname@example.org to confirm availability and make exchange arrangements.
If item was damaged or broken in transit, email us at email@example.com with the details and a photo of the damaged/incorrect order and we’ll make it right!
For all other returns or exchanges, please email us at firstname.lastname@example.org with your order number, reason for return, and request for exchange or refund, then ship your items back to:
1305 Hot Spring Way
Vista, CA 92081
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cold hands are a thing of the past. Our black koozies with our Pure West logo on the front are all made from up-cycled wetsuits instead of the standard open cell foam, polyisocyanates and other liquid polymers. Each is one-of-a-kind and unique, and produced in collaboration with the fine folks at Green Guru Gear.
Join our sustainability mission:
To be the spark that changes the direction of our world for a better environmental future.
We look for merchandise partners who align with our ethical principles and focus on these key standards:
We love giving back and love partners who do too. Our partners are 1% for the Planet members, Certified B-Corporations, Certified Plastic Neutral, and/or Certified Carbon Neutral.
ETHICAL FACTORY OPERATIONS
Since we’re focused on reducing our contributions to landfills, increased durability means less waste & destruction.
Our fundamental mission is to make beer a force for good. Through our craft, we strive to inspire and implement solutions to the environmental crisis, and we are excited for you to join us in this mission. Learn more on our Sustainability page.